Privacy Policy

Version 1.0
Last updated: February 2023

Welcome to our privacy policy. We are Freelance Culture (Pty) Ltd (Registration number 2014/122536/07), also known as Freelance Cape Town. This policy describes our plan of action for the protection of your personal information. It describes how we collect, use, disclose, and store your personal information.

When you visit or use our website, you're trusting us with your personal information. We understand the importance of this responsibility and work hard to protect your information and put you in control.

This policy aims to help you understand what information we collect and why we collect it. It also sets out how you can update, manage, access, and delete your information.

1. Who does this policy apply to?

This policy applies to you when you visit or use our website, or use our services.

2. Personal information

2.1 Scope. Your personal information includes information we collect:

  • automatically when you visit our website;
  • accept on registration or submission;
  • get through an order; or
  • you provide voluntarily.

2.2 Excluded information. The scope of personal information does not extend to anonymous, de-identified, statistical, and public information.

2.3 Common examples. Common examples of the types of personal information which we may collect, and process include your:

  • identifying information – such as your name, date of birth, or identification document and number of any kind;
  • contact information – such as your phone number or email address;
  • address information - such as your physical or postal address; or
  • demographic information – such as your gender or marital status.

2.4 Examples of sensitive personal information we may collect. Depending on the services you use, we may also collect sensitive personal information, including your:

  • financial information – such as your bank account details; or
  • sensitive demographic information – such as your race or ethnicity.

2.5 Your obligations.You may only send us your own personal information or someone else’s personal information if you have lawfully obtained their permission to do so. If you unlawfully supply us with someone else’s information, you hold us harmless against any claims that that person may have against us for receiving and processing that information.

3. Acceptance and changes

3.1 Acceptance. You must accept all the terms of this policy when you use our website or request our services. If you do not agree with anything in this policy, you may not use our website or request our services.

3.2 Legal capacity. You may not request our services if you are younger than 18 years old or do not have the legal capacity to conclude legally binding contracts.

3.3 Deemed acceptance. By accepting this policy, we deem you to have read, understood, accepted, and agreed to be bound by it.

3.4 Changes. We may change this policy at any time and will notify you of the changes on our website, or by email. The changed policy applies to you if you continue using our website, our application, or our goods or services following the notification.

4. The information we collect

4.1 Automatically through website. When you visit our website, we automatically collect your Internet usage information (including your IP address, browsing habits, click patters, version of software installed, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website). We collect it through your browser. We may use the information to display our website correctly, track your activities on it, or for other related reasons. Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.

4.2 On registration or submission. We may ask you to provide us with certain identifying information (including your first name, surname, phone number and email address) when you register on or otherwise submit information through our website for the first time. If you are a freelancer, you will need to upload your ID to conclude the verification process, but this will never be shared and is only for administrative purposes.

4.3 Through an order. When you make use of our platform services, we ask you to provide us with certain information.

4.4 Cookies. We may place small text files on your device when you visit our website that allow us to provide you with a personalised experience by associating your personal information with your device. They let us remember your preferences, allow third parties to provide services to you, and otherwise serve useful purposes for you. Please refer to our Cookies Policy for more information.

4.5 Web beacons. Our website may contain electronic image requests (called a single-pixel gif or web beacon request) that allow us to count page views and access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor, or share any of your personal information. We merely use them to compile anonymous information about our website.

4.6 Voluntarily. We may ask you to provide us certain optional information on a voluntary basis.

4.7 Consent to collection. We will get your consent to collect your personal information in accordance with applicable law when you provide us with it.

4.8 Purpose for collection. We may process your information for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information.

5. Use

5.1 Obligations. We may process your personal information to fulfil our obligations to you.

5.2 Messages and updates. We may use your identifying information to send you administrative or update messages about our website or application.

5.3 Promotional messages. We may also sometimes send you promotional messages, but you may choose to opt-out of them.

5.4 Targeted content. We may use your personal information to provide you with targeted content through our website in a completely automated process.

6. Disclosure

6.1 Sharing. We may share your personal information with third parties for the purposes of fulfilling our obligations to you, including with:

  • other companies or divisions within our group;
  • our contractors who help us meet our obligations to you, including those that help us understand your personal information; or
  • third parties as required by applicable law.

6.2 Honour this policy. We will require anyone that we share your personal information with to honour this policy whenever possible in terms of applicable law.

6.3 Mandatory disclosure. We may disclose personal information to third parties if required for legal reasons, such as if required by the relevant authorities or a court order.

6.4 Marketing purposes. We may disclose aggregate statistical information that we derive from your and other people’s personal information to our advertisers or business partners.

6.5 Personnel. We may need to disclose personal information to our personnel to do their jobs, but will not do so unnecessarily.

6.6 No selling. We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.

6.7 Change of ownership. We may assign our rights to the personal information we process to our new owners if our ownership changes for any reason.

7. How we store your information

7.1 Retention. We will only keep your personal information for as long as is necessary to fulfil our obligations to you, unless you have given us permission to keep it longer or we are otherwise legally allowed to do so.

7.2 Transfer. We may transfer your personal information outside of the country in which it was collected to a foreign country. You consent to us processing your personal information in a foreign country with less stringent data protection laws than the country in which it was collected.

8. How to access or update your information

8.1 Access. You may ask us to provide you with a description of the personal information that we hold on you, correct or update it or delete it (provided that we do not need it to fulfil our obligations to you or applicable law does not require us to keep it). We will take all reasonable steps to verify your identity before doing so. We may charge a fee to recoup our costs associated with this request if there is a cost to us associated with it and provided that applicable law allows us to do so. Please contact us with your name and any other information needed to identify you correctly if you want access to information or want us to correct, update or delete it.

8.2 Accuracy. We will do our best to keep your personal information that we collect accurate, complete, and up to date.

8.3 Participation. We may ask you to update your personal information from time to time, but we will take steps to verify your identity to prevent unauthorised access when doing so.

9. How to access or update your information

9.1 Information security. We take the security of personal information very seriously and always do our best to comply with applicable data protection laws.

9.2 Hosting. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders.

9.3 Disaster recovery. We implement disaster recovery procedures where appropriate.

9.4 Notification of breach. Where we have reasonable grounds to believe that an unauthorised third party has accessed your personal information and if required by law, we will notify the relevant Regulator and you of the breach. If the law requires us to notify you, we will provide you with sufficient information to allow you to take protective measures against the potential consequences of the breach.

10. General

10.1 Updating or removing. You may update or remove your personal information by contacting us.

10.2 Limitation. We are not responsible for anyone else’s privacy policies or practices.

10.3 Enquiries. Please contact us by email if you have any questions or concerns, please do not hesitate to reach out to us: